FAQ

Where to buy tickets?

417 4th Avenue North, Nashville, TN 37201. Box Office is located in the main lobby.

What are your box office hours?

Our box office hours are Monday through Friday from 10:00am - 4:30pm. On event days, the Box Office will be open an hour before doors unless stated otherwise.

What is your refund policy?

Refunds are only available if an event cancels. In the event of cancellation, refunds will be honored at your point of purchase. Online/phones purchases will refund automatically within 7-10 business days and over the counter tickets have to be refunded in person within 30 days.

What time are doors for an event?

Typically 1 hour prior to the start of the event

When can you line up for a show?

Lining up before 10am on the day of the show is prohibited. You may not set up a tent, or anything that can block egress or ingress around the facility. Bike rack will be set up to create the beginning of the line.

What age does a child need a ticket?

Any child over the age of 2 years of old will need a ticket

What items are banned from Nashville Municipal Auditorium?

For your safety, the following items will not be allowed into the auditorium:

Animals, with the exceptions of service animals
Backpacks
Bottles or cans
Coolers
Camp/folding chairs
Drones and any other type of UAV
Fireworks
Food and drink purchased outside (including alcohol)
Frisbees and/or beach balls
Gifts (for artists, athletes or event participants)
GoPros or another camcorder
Grills of any size
Heaters of any kind, including but not limited to propane and electric
Hoverboards, bicycles, skateboards, roller skates/shoes, wagons
Illegal drugs
Inflatables including balloons & beach balls
Laptops or tablets (unless by a credentialed member of the media)
Laser pointers
Luggage
Poles or sticks of any kind such as flagpoles, broomsticks, selfie sticks
Tents, tarps, sleeping bags
Two-way radios
Umbrellas
Noise making devices including, but not limited to: air horns, sirens, whistles, cowbells, megaphones and any other noise/voice amplification device detract from the overall guest experience and interfere with event programming, advertising, and safety announcements. As such, all noise making and amplification devices are prohibited.
Guests may not carry weapons, firearms, knives, stun guns, pepper spray, mace and/or dangerous devices of any type. No firearms carried by guests are permitted at the Auditorium with the exception of qualified law enforcement officers who are present at the Auditorium in a non-working function and have notified the Auditorium’s Director of Security and Metro Police ahead of the event to be properly verified. Without such verification and approval, such off-duty and qualified law enforcement officers will not be permitted to bring such firearm(s) in the Auditorium.
Any item deemed to be inappropriate or hazardous by Auditorium security.
Guests found in possession of contraband items will be subject to ejection from the Auditorium and the contraband items may be confiscated.
No signs larger than a standard 8.5 x 11 sheet of paper. No crude or vulgar language is allowed.

Any medical or dietary needs are judged on a case by case basis. Security may defer to the medical team on site.

Some items may be accepted due to the nature of an event, or at request of the tour.

Items on banned list will be asked of patron to return the item to their vehicle, or if confiscated will not be returned. All patrons entering the facility are subject to being searched.

What is your bag/purse allowance during events?

For enhanced safety and speed of entry, we strongly discourage guests from bringing bags to events. All fans are urged to arrive early and travel light.

If a bag is necessary, the following restrictions and processes apply:

Clear Bags that measure no larger than 12” x 6” x 12” are allowed. Small purses, fanny packs or clutches should not exceed the size of 4.5” x 6.5”. Bags of either kind larger than the provided dimensions will not be permitted in the venue unless previously approved.
Clear Bags that measure larger than 12”x12”x6” are prohibited and are NOT allowed into the Auditorium.
Bags that measure smaller than 4.5” x 6.5” may proceed through security lanes for visual inspection. Bags that exceed the size of 4.5” x 6.5” must be clear.
Backpacks of any size are considered prohibited items and are NOT allowed into the Auditorium.

Reminder: Patrons with prohibited items will not be permitted entry to the Auditorium. Nashville Municipal Auditorium does not provide on-site storage. Guests are asked to plan accordingly and allow for extra time when arriving at the Auditorium.

Exceptions to this bag policy may be made for extenuating circumstances such as medical needs and diaper bags. Please contact Nashville Municipal Auditorium if you require additional information or guidance at auditoriumevents@nashville.gov or call (615) 862-6390.

All patrons entering the facility are subject to being searched.

Do you have a lost and found?

Lost and found items are held at the Box Office. You can call 615-862-6390 to see if your lost item is the there.

Items found before, during, or after an event should be turned into the Box Office located in the main lobby of the Auditorium. Items turned in will be logged and kept for 14 calendar days. Item(s) may be disposed of at the discretion of Auditorium management if not claimed after such period.

The Auditorium is not responsible for any lost or damaged items

Do you have an ATM?

The ATM is located at the main entrance just inside of the concourse across from the concession stand.

Do you serve Alcohol during concerts?

Alcohol is available for purchase with photo identification at many events.

Can you print tickets that were purchased from a third party?

No. Purchasing tickets from a third party is at your own risk. Buyer Beware!!

Where do I park?

Please go to https://nashvilledowntown.com/get-around/nashville-parking for parking areas surrounding our venue.

What hotels are near?

Please go to: https://www.visitmusiccity.com/visitors/placetostay/hotels. We are located North of Broadway.